Demutualization Inquiries Representative
Definity Financial
- Customer service representative for Demutualization inquiries
- Remote position within a virtual call centre
- Resolving and logging call outcomes whilst ensuring caller satisfaction
- Adaptability and continous learning within an ever changing work environment
November 2021 - February 2022
Computer Technician/ Sales Associate/ Customer Service Representative
Canada Computers
- Diagnosing and repairing desktop computers and laptops
- Managing and tracking assets inside, and arriving to, the store
- Processing returns/ exchanges on a case by case basis
- Recommending efficient and cost-effective solutions after analysing the use-case
- Ensuring in-person and virtual availability, through text and voice
March 2020 - October 2021
IT Technician
Conestoga College
- Introductory MS AD usage (Resetting passwords, unlocking accounts)
- Running and terminating Cat 6 cable to switch closets and workstations
- Mounting equipment and devices to walls and ceilings
- Ensuring assigned computer labs were topped off on paper and ink, and replacing wear items (projector bulbs, toner and ink) as required
- Creating and working on tickets as specified by the client
- Troubleshooting hardware and software on student and faculty workstations and replacing components as required
- Part-time during college, full-time on summer breaks
October 2016 - April 2019
Tier 1 IT Support (Co-op)
ONEForFreight
- Resolving common hardware and software issues within a mid-sized logistics and LTL trucking provider
- Liason for hardware and software vendors, in addition to outsourced Tier 2 and 3 supports
- Formulated and implemented a training plan to streamline an existing process by transitioning to paperless records. Training end users on software usage
September 2017 - April 2018